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	<title>Richard&#039;s blog &#187; marketing</title>
	<atom:link href="http://richardjackson.org/tag/marketing/feed/" rel="self" type="application/rss+xml" />
	<link>http://richardjackson.org</link>
	<description>Life in Melbourne.</description>
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		<title>Packaging &amp; differentiation</title>
		<link>http://richardjackson.org/2010/10/16/packaging-differentiation/</link>
		<comments>http://richardjackson.org/2010/10/16/packaging-differentiation/#comments</comments>
		<pubDate>Sat, 16 Oct 2010 09:01:46 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[retail]]></category>

		<guid isPermaLink="false">http://richardjackson.org/?p=601</guid>
		<description><![CDATA[Good graphic design is inexpensive. Sure, hiring a visual branding outfit and doing the unexpurgated positioning exercise is expensive, but if you already know who you are, a smart graphic designer can get you close for 1/10th of the price. So it&#8217;s surprising to me how many products in the supermarket don&#8217;t even look like [...]]]></description>
			<content:encoded><![CDATA[<p>Good graphic design is <em>inexpensive</em>. Sure, hiring a visual branding outfit and doing the unexpurgated positioning exercise is expensive, but if you already know who you are, a smart graphic designer can get you close for 1/10th of the price. So it&#8217;s surprising to me how many products in the supermarket don&#8217;t even look like they&#8217;ve had the benefit of a graphic designer. Given the huge proportion of decisions being made in the &#8220;last six feet&#8221;, design that makes the customer feel good could be the most cost-effective marketing you could do. Here&#8217;s some things I bought on a recent weekly trip to <a href="http://www.thomasdux.com.au/">Thomas Dux</a> that are ahead of the pack:</p>
<p><img src="http://lh5.ggpht.com/_ThR3R25Swd0/TJVSSAW7wnI/AAAAAAAAEuk/1_J12Cr1fMA/IMG_1441.JPG" alt="Salty Dog Chips" /><br />
<a href="http://saltydog-grrr.com/darlingspuds/salty.html">Salty Dog Chips</a>. I love how the dog looks like it&#8217;s doing something naughty. I think that resonates with the furtive naughtiness of eating crisps.<br />
<img src="http://lh6.ggpht.com/_ThR3R25Swd0/TJVSSkgahEI/AAAAAAAAEuo/0GKfJeQrZwE/IMG_1442.JPG" alt="Nudie Coconut Water" /><br />
<a href="http://www.nudie.com.au/home">Nudie</a>&#8217;s whole direction is so cute, spirited and cheerful.<br />
<img src="http://lh3.ggpht.com/_ThR3R25Swd0/TJVSTOMRPWI/AAAAAAAAEus/uky2UMLaqsg/IMG_1443.JPG" alt="Commissary Kitchen" /><br />
It kinda looks like the brand is &#8220;I WANT&#8221; but <a href="http://commissary.com.au/">Commissary Kitchen</a> is responsible for this one. Why make the consumer turn it over when you can talk to them on the front? Use of &#8220;I&#8221; engages the consumer&#8217;s higher level wants.<br />
<img src="http://lh4.ggpht.com/_ThR3R25Swd0/TJVSTshEFkI/AAAAAAAAEuw/p6f4BSTfH0E/IMG_1444.JPG" alt="Hampstead Tea" /><br />
Great form factor and stylish packaging. It wouldn&#8217;t really matter if the tea was shit, which given the flavour of Darjeeling Cherry, it probably is.<br />
<img src="http://lh3.ggpht.com/_ThR3R25Swd0/TJVSUa6kaMI/AAAAAAAAEu0/V3JqrGZE8Cw/IMG_1445.JPG" alt="Antipodes Water" /><br />
Can&#8217;t immediately think of a more bullseye execution than this. <a href="http://www.antipodes.co.nz/">Brilliant</a>.<br />
<img src="http://lh3.ggpht.com/_ThR3R25Swd0/TJVSRbU01FI/AAAAAAAAEug/ol1gy1ZhKDw/IMG_1440.JPG" alt="Warrnambool Cheese" /><br />
Great sense of locality and craftsmanship but executed in a modern way, rather than Ye Olde or Down Country design. Actually the cheese is only slightly above average and tastes relatively mass-produced, so they are investing a bit in dis-satisfaction here, but in terms of getting into my trolley, it&#8217;s full of win. </p>
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		<title>The wisdom of the crowd</title>
		<link>http://richardjackson.org/2010/10/13/the-wisdom-of-the-crowd/</link>
		<comments>http://richardjackson.org/2010/10/13/the-wisdom-of-the-crowd/#comments</comments>
		<pubDate>Tue, 12 Oct 2010 21:04:45 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[melbourne]]></category>
		<category><![CDATA[tech]]></category>

		<guid isPermaLink="false">http://richardjackson.org/?p=651</guid>
		<description><![CDATA[The internet harnesses the wisdom of the crowd pretty much better than anything else. This morning I found Urbanspoon&#8217;s list of top 100 Melbourne restaurants as voted by their users. It&#8217;s a pretty good list!
What we need now:

a meta-list: i.e. a site which ranks the rankings. How do I know that Urbanspoon is the best [...]]]></description>
			<content:encoded><![CDATA[<p>The internet harnesses the wisdom of the crowd pretty much better than anything else. This morning I found Urbanspoon&#8217;s <a href="http://www.urbanspoon.com/lb/71/best-restaurants-Melbourne">list of top 100 Melbourne restaurants</a> as voted by their users. It&#8217;s a pretty good list!</p>
<p>What we need now:</p>
<ul>
<li>a meta-list: i.e. a site which ranks the rankings. How do I know that Urbanspoon is the best ranking? (I suppose this could always be <a href="http://www.google.com.au/search?q=melbourne+restaurants" target="_blank">Google</a>.)</li>
<li>more open <a href="http://en.wikipedia.org/wiki/Application_programming_interface">APIs</a>. Open APIs may seem like a strategic no-no but actually they&#8217;re a big yes: they&#8217;re a signal about the value and quality of your data. More importantly, they amplify your signal too. Everytime someone creates a Twitter app, there&#8217;s the Twitter brand in play again. (I want Urbanspoon to have an open API so someone can write a trending application for it. Their implementation on this isn&#8217;t enough for me!)</li>
</ul>
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		<item>
		<title>Substitutability</title>
		<link>http://richardjackson.org/2010/10/02/substitutability/</link>
		<comments>http://richardjackson.org/2010/10/02/substitutability/#comments</comments>
		<pubDate>Sat, 02 Oct 2010 07:04:45 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://richardjackson.org/2010/10/02/substitutability/</guid>
		<description><![CDATA[Outside the MCG just before the end if the Grand Final. Beautifully executed ambush. 

]]></description>
			<content:encoded><![CDATA[<p>Outside the MCG just before the end if the Grand Final. Beautifully executed ambush. </p>
<p><a href="http://richardjackson.org/wp-content/uploads/2010/10/p_1600_1200_19B3EA0A-C751-4D61-B108-014DFB0DCEB1.jpeg"><img src="http://richardjackson.org/wp-content/uploads/2010/10/p_1600_1200_19B3EA0A-C751-4D61-B108-014DFB0DCEB1.jpeg" alt="" class="alignnone size-full wp-image-364" /></a></p>
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		<title>Amusing, viral</title>
		<link>http://richardjackson.org/2010/09/29/amusing-viral/</link>
		<comments>http://richardjackson.org/2010/09/29/amusing-viral/#comments</comments>
		<pubDate>Tue, 28 Sep 2010 22:05:16 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://richardjackson.org/?p=637</guid>
		<description><![CDATA[
I know women who would like this ad. This is sort of like a classic pad ad dressed up &#8211; still the classic blue water demo but there are more reasons to watch it. I wonder if anyone&#8217;s tried to give pads a male personality before.

I love how they purposely get the audience for this [...]]]></description>
			<content:encoded><![CDATA[<p><object width="640" height="385"><param name="movie" value="http://www.youtube.com/v/w_KjAukYrak?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/w_KjAukYrak?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="640" height="385"></embed></object></p>
<p>I know women who would like this ad. This is sort of like a classic pad ad dressed up &#8211; still the classic blue water demo but there are more reasons to watch it. I wonder if anyone&#8217;s tried to give pads a male personality before.</p>
<p><object width="640" height="385"><param name="movie" value="http://www.youtube.com/v/owGykVbfgUE?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/owGykVbfgUE?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="640" height="385"></embed></object></p>
<p>I love how they purposely get the audience for this ad wrong to prevent the real target audience feeling too queer. At least that&#8217;s what I think they&#8217;re doing. Beautiful repositioning and freshening of a tired brand. It&#8217;s instantly OK again. </p>
<p>Advertising Age had an <a href="http://adage.com/digital/article?article_id=146090">article</a> recently on how companies are trying (successfully and unsuccessfully) to harness the power of viral media.</p>
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		<title>Positioning in your world</title>
		<link>http://richardjackson.org/2010/09/23/positioning-in-your-world/</link>
		<comments>http://richardjackson.org/2010/09/23/positioning-in-your-world/#comments</comments>
		<pubDate>Thu, 23 Sep 2010 11:48:44 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://richardjackson.org/?p=615</guid>
		<description><![CDATA[How did ANZ and Citibank end up with effectively the same strap about &#8220;your world&#8221;/&#8221;my world&#8221;? Did somebody not check to make sure that this idea was taken? Actually in the general scheme of things, these are not the most similar campaigns ever. At least the execution is visually different.

 
 I find the ANZ [...]]]></description>
			<content:encoded><![CDATA[<p>How did ANZ and Citibank end up with effectively the same strap about &#8220;your world&#8221;/&#8221;my world&#8221;? Did somebody not check to make sure that this idea was taken? Actually in the general scheme of things, these are not the most similar campaigns ever. At least the execution is visually different.</p>
<p><object width="640" height="385"><param name="movie" value="http://www.youtube.com/v/R9hrB42AoeI?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/R9hrB42AoeI?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="640" height="385"></embed></object></p>
<p><object width="640" height="385"><param name="movie" value="http://www.youtube.com/v/WI4nGyIokcg?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/WI4nGyIokcg?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="640" height="385"></embed></object> </p>
<p> I find the ANZ ad kinda depressing &#8211; ANZ&#8217;s world is a world of suits. The characters seem more emphathic in the Citibank ad &#8211; humans in real human habitats and real human situations.</p>
]]></content:encoded>
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		<item>
		<title>Semiotics?</title>
		<link>http://richardjackson.org/2010/06/27/semiotics/</link>
		<comments>http://richardjackson.org/2010/06/27/semiotics/#comments</comments>
		<pubDate>Sun, 27 Jun 2010 10:51:20 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[melbourne]]></category>

		<guid isPermaLink="false">http://richardjackson.org/?p=577</guid>
		<description><![CDATA[







On Nicholson St in Carlton.
I love the heritage of some of these signs. They have an earnest artlessness that imparts a real sense of place and time. Artlessness isn&#8217;t something that goes much with marketing, where the awareness and associations tend to be managed to the nth degree. Even seeming artlessness is often highly staged, [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://lh3.ggpht.com/_ThR3R25Swd0/TCcp64e8PTI/AAAAAAAAEnM/vuxa9xr8qJ8/s912/IMG_1115.JPG" alt="" /></p>
<p><img src="http://lh5.ggpht.com/_ThR3R25Swd0/TCcpzuDDR2I/AAAAAAAAEm0/7IRew2R5nhQ/s912/IMG_1104.JPG" alt="" /></p>
<p><img src="http://lh6.ggpht.com/_ThR3R25Swd0/TCcp8aTpxEI/AAAAAAAAEnQ/zE3JdFx94yc/s912/IMG_1117.JPG" alt="" /></p>
<p><img src="http://lh5.ggpht.com/_ThR3R25Swd0/TCcp0Yl8TUI/AAAAAAAAEm4/RkHCm7H631o/s912/IMG_1105.JPG" alt="" /></p>
<p><img src="http://lh4.ggpht.com/_ThR3R25Swd0/TCcp1sNiPMI/AAAAAAAAEm8/Zi8I6bWKxFg/s912/IMG_1107.JPG" alt="" /></p>
<p><img src="http://lh3.ggpht.com/_ThR3R25Swd0/TCcp2mFVR6I/AAAAAAAAEnA/QWYx991JmgI/s912/IMG_1108.JPG" alt="" /></p>
<p><img src="http://lh6.ggpht.com/_ThR3R25Swd0/TCcp4yzDuGI/AAAAAAAAEnE/degMaGB6GfM/s912/IMG_1109.JPG" alt="" /></p>
<p><img src="http://lh6.ggpht.com/_ThR3R25Swd0/TCcp5rTYIOI/AAAAAAAAEnI/1h6fWJDSO4A/s912/IMG_1113.JPG" alt="" /></p>
<p>On Nicholson St in Carlton.<br />
I love the heritage of some of these signs. They have an earnest artlessness that imparts a real sense of place and time. Artlessness isn&#8217;t something that goes much with marketing, where the awareness and associations tend to be managed to the nth degree. Even seeming artlessness is often highly staged, such as <a href="http://www.youtube.com/watch?v=zr7pkJ5V2Hw">RACV&#8217;s Jason call centre ads</a> or <a href="http://www.youtube.com/watch?v=kjQWZZ_6fYA">iinet&#8217;s BOB</a>. I reckon there&#8217;s a case for preserving as much true, authentic artlessness as you can find in a heritage brand. Where people have become wary of agency schmick and having their psychology over-understood, artlessness is a refreshing reminder of a different meaning for consumer orientation.</p>
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		<title>This is what well researched on-message comms looks like</title>
		<link>http://richardjackson.org/2010/05/29/this-is-what-well-researched-on-message-comms-looks-like/</link>
		<comments>http://richardjackson.org/2010/05/29/this-is-what-well-researched-on-message-comms-looks-like/#comments</comments>
		<pubDate>Sat, 29 May 2010 01:27:09 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://richardjackson.org/2010/05/29/this-is-what-well-researched-on-message-comms-looks-like/</guid>
		<description><![CDATA[
]]></description>
			<content:encoded><![CDATA[<p><a href="http://richardjackson.org/wp-content/uploads/2010/05/p_1600_1200_84D67DCA-17AC-4E27-BFF1-DD8A09FCE9B9.jpeg"><img src="http://richardjackson.org/wp-content/uploads/2010/05/p_1600_1200_84D67DCA-17AC-4E27-BFF1-DD8A09FCE9B9.jpeg" alt="" width="225" height="300" class="alignnone size-full wp-image-364" /></a></p>
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		<title>Conspicuous Consumption &#8211; Costco Melbourne</title>
		<link>http://richardjackson.org/2010/04/28/conspicuous-consumption-costco-melbourne/</link>
		<comments>http://richardjackson.org/2010/04/28/conspicuous-consumption-costco-melbourne/#comments</comments>
		<pubDate>Wed, 28 Apr 2010 12:07:18 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[photos]]></category>

		<guid isPermaLink="false">http://richardjackson.org/?p=536</guid>
		<description><![CDATA[
We were talking about Costco in my brand management class so I had to go and check it out for myself. Thanks to my friend JB and his wife E for showing me around the joint.
It is another world that exists according to another logic entirely. 

In my world, I look to buy the smallest [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://lh5.ggpht.com/_ThR3R25Swd0/S9gdxrYqB3I/AAAAAAAAEFo/sihpDXynFLo/s912/IMG_0299.JPG" alt="COSTCO MELBOURNE" /></p>
<p>We were talking about Costco in my brand management class so I had to go and check it out for myself. Thanks to my friend JB and his wife E for showing me around the joint.</p>
<p>It is another world that exists according to another logic entirely. </p>
<ul>
In my world, I look to buy the smallest size of anything in groceries because I live alone and don&#8217;t use a lot of stuff. In the Costco World, sugar comes in 25kg bags. </ul>
<ul>
In my world, $5699 Cartier watches are found in a luxurious branded environment where the retail experience is at least part of the brand associations. In the Costco world a $5699 watch is mere paces from the twelve pack socks. </ul>
<ul>
In my world, you buy a Royal Doulton figurine, a treadmill, 10kgs of dogfood, artisan bread, a pair of jeans and a $150,000 emerald ring at different stores. In the Costco world there is no reason to leave the building. </ul>
<ul>
<p>In my world, you pay for things when you shop. In the Costco world you pay to shop: an annual membership fee. There is a fair bit of membership card flashing (to get in, at the register, at the entrance to the booze section, etc.)</ul>
<p><img src="http://lh5.ggpht.com/_ThR3R25Swd0/S9geaWS7RiI/AAAAAAAAEHI/n6BEMWcDiRc/s912/IMG_0254.JPG" alt="GET ENGAGED AT COSTCO" /></p>
<p>From a cultural level, consumption at this level of conspicuousness is quite confronting. Supermarkets by comparison seem tame. The amount of product in a supermarket seems somehow manageable or <em>imaginable</em>. The sheer quantity of product at Costco is a monument to the project of consumption in our society and the sheer logistics of catering to the consumption habits we have. Of course, Costco deliberately sets out to generate patterns of consumption (there is nothing like buying in bulk to get you to consume in bulk). At times I felt a sense of revulsion and at others a profound sense of wellbeing. Costco may not be pleasurable, but it is certainly arousing and invokes feelings of human dominance.</p>
<p>All my photos <a href="http://picasaweb.google.com/rjdotorg/Costco#">here</a>. </p>
<p><img src="http://lh4.ggpht.com/_ThR3R25Swd0/S9geregeceI/AAAAAAAAEHw/t_0Z-57FRm4/s720/IMG_0288.JPG" alt="VEGEMITE!" /></p>
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		<title>Japanese product philosophy</title>
		<link>http://richardjackson.org/2009/03/28/japanese-product-philosophy/</link>
		<comments>http://richardjackson.org/2009/03/28/japanese-product-philosophy/#comments</comments>
		<pubDate>Sat, 28 Mar 2009 09:47:56 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[japan]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://richardjackson.org/?p=370</guid>
		<description><![CDATA[&#8220;A product should be a joy, bringing happiness equally to the manufacturer, seller, and purchaser. If the product makes the manufacturer and seller happy, but not the purchaser, your business has strayed from the honorable path.&#8221; Sontoku Ninomiya, philosopher. From Tabio website.
]]></description>
			<content:encoded><![CDATA[<p>&#8220;A product should be a joy, bringing happiness equally to the manufacturer, seller, and purchaser. If the product makes the manufacturer and seller happy, but not the purchaser, your business has strayed from the honorable path.&#8221; Sontoku Ninomiya, philosopher. From <a href="http://tabio.com/uk/corporate/about/history/">Tabio website</a>.</p>
]]></content:encoded>
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		<title>Boy Shampoo, Girl Shampoo</title>
		<link>http://richardjackson.org/2008/06/01/boy-shampoo-girl-shampoo/</link>
		<comments>http://richardjackson.org/2008/06/01/boy-shampoo-girl-shampoo/#comments</comments>
		<pubDate>Sun, 01 Jun 2008 07:06:45 +0000</pubDate>
		<dc:creator>Richard</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://richardjackson.org/?p=267</guid>
		<description><![CDATA[Sure, there are humanitarian crises in Darfur, Burma and China that no-one&#8217;s doing much about, and that&#8217;s because we, in the first world, have our priorities right: what the world really needs is more varieties of shampoo. Particularly, shampoo that is specifically marketed towards genders &#8211; because the needs of women&#8217;s and men&#8217;s egos, I [...]]]></description>
			<content:encoded><![CDATA[<p>Sure, there are humanitarian crises in Darfur, Burma and China that no-one&#8217;s doing much about, and that&#8217;s because we, in the first world, have our priorities right: what the world really needs is more varieties of shampoo. Particularly, shampoo that is specifically marketed towards genders &#8211; because the needs of women&#8217;s and men&#8217;s egos, I mean hair, are so radically different, and having hundreds of admixtures of basically the same chemicals in different packaging is so useful, helpful and orienting. Here&#8217;s two newbies I picked up in Safeway:<br />
<img src="http://www.richardjackson.org/images/blog/shampoo01.jpg" alt="Shampoos" /><br />
OK. So I&#8217;m a boy. I need boy shampoo why?<br />
<img src="http://www.richardjackson.org/images/blog/shampoo02.jpg" alt="Shampoos" /><br />
Because it&#8217;s mating season. Aha. This shampoo will make me sexy. Using girl shampoo (no doubt it contains estrogens or something that might make me sensitive and interested in women-things) will not help me in mating season.<br />
Girls on the other hand can get fully lathered over the Peter Morrissey Fashion Designer Range Sunsilk with &#8211; wait for it &#8211; crystal dust:<br />
<img src="http://www.richardjackson.org/images/blog/shampoo03.jpg" alt="Shampoos" /><br />
by which I think they might mean mica. I&#8217;m totally drawn to the cachet of this limited edition, it&#8217;s so rockstar and yet so approachable. On the back, it&#8217;s even got a testimonial spiel by Peter Morrissey himself in what might well be his own handwriting and words:<br />
<img src="http://www.richardjackson.org/images/blog/shampoo04.jpg" alt="Shampoos" /><br />
And best of all, I can have the aura of a glamorous woman who can afford to wear charcoal-sequined Peter Morrissey all without leaving the shower. Insert your own X-rated mental images.</p>
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